{"id":261,"date":"2025-09-23T15:24:59","date_gmt":"2025-09-23T15:24:59","guid":{"rendered":"https:\/\/bkl.eyh.mybluehost.me\/?page_id=261"},"modified":"2025-09-25T03:30:39","modified_gmt":"2025-09-25T03:30:39","slug":"responsabilite","status":"publish","type":"page","link":"https:\/\/www.vlcom.com\/en\/responsabilite\/","title":{"rendered":"Responsabilite"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"261\" class=\"elementor elementor-261\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e40edaf e-con-full e-flex e-con e-parent\" data-id=\"e40edaf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ce59eb elementor-widget elementor-widget-heading\" data-id=\"9ce59eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Responsabilit\u00e9 de notre support technique<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78e4503 e-flex e-con-boxed e-con e-parent\" data-id=\"78e4503\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d02b6a0 elementor-widget elementor-widget-text-editor\" data-id=\"d02b6a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p>Votre abonnement \u00e0 nos logiciels vous donne droit \u00e0 un support technique illimit\u00e9 sur nos heures d&#8217;ouverture. Cependant, certaines conditions s&#8217;appliquent.<\/p><p>Un probl\u00e8me technique n\u2019\u00e9tant pas directement li\u00e9 \u00e0 votre logiciel AB Magique ne peut \u00eatre solutionn\u00e9 par nos services et ce peu importe la complexit\u00e9 de celui-ci.<br \/>Par exemple, un probl\u00e8me d\u2019impression dans notre logiciel, si votre imprimante ne fonctionne pas elle-m\u00eame dans votre ordinateur, n\u2019est nullement de la responsabilit\u00e9 de notre support technique et il est possible que nous ne puissions vous aider dans de tels circonstances.<\/p><p>Dans un m\u00eame ordre d\u2019id\u00e9e, l\u2019indisponibilit\u00e9 du logiciel \u00e0 la suite d\u2019un bris d\u2019ordinateur, d\u2019un probl\u00e8me de r\u00e9seau ou autre ne peut \u00eatre solutionn\u00e9 par notre support technique et nous ne pouvons tenir aucune responsabilit\u00e9 quant \u00e0 ce genre d\u2019\u00e9v\u00e9nement.<\/p><p>En cons\u00e9quent, voici une liste non exhaustive de ce qui est couvert ou non par notre support technique.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3e3cef e-flex e-con-boxed e-con e-parent\" data-id=\"e3e3cef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-296425d elementor-widget elementor-widget-text-editor\" data-id=\"296425d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<table style=\"width: 100%; border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\"text-align: center; padding: 10px;\">\n<h5><i class=\"fas fa-check\" style=\"color: green;\"><\/i>\u00a0Ce qui est couvert par notre support technique<\/h5>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px;\">L\u2019installation et\/ou la r\u00e9installation du logiciel AB Magique sur vos postes informatiques<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px;\">R\u00e9pondre \u00e0 toute question relative aux fonctionnalit\u00e9s du logiciel<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px;\">D\u00e9panner ou solutionner les erreurs associ\u00e9es directement au logiciel AB Magique (Doublons, erreurs de configuration de votre courriel, probl\u00e8mes d\u2019impressions caus\u00e9s par une erreur du logiciel, etc.)<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px;\">Aide \u00e0 la configuration des param\u00e8tres de votre logiciel AB Magique (Bo\u00eete courriel, configuration initiale de vos imprimantes dans les diff\u00e9rents modules du logiciels, configuration de vos usagers et mots de passes pour les int\u00e9grations fournisseurs, etc.)<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px;\">D\u00e9panner ou solutionner des erreurs relatives \u00e0 la comptabilit\u00e9 (D\u00e9balancement \u00e0 la suite d\u2019une erreur du logiciel, erreur de balances de soldes de comptes payables ou recevables, etc.)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351e498 elementor-widget elementor-widget-text-editor\" data-id=\"351e498\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><table style=\"width: 100%; border-collapse: collapse;\"><tbody><tr><td style=\"text-align: center; padding: 10px;\"><h5><i class=\"fas fa-times\" style=\"color: red;\"><\/i> Ce qui n&#8217;est pas couvert par notre support technique<\/h5><\/td><\/tr><tr><td style=\"padding: 10px;\">L\u2019installation, configuration et d\u00e9pannage de vos postes informatiques<\/td><\/tr><tr><td style=\"padding: 10px;\">L\u2019installation, configuration et d\u00e9pannage de votre r\u00e9seau local, ainsi que de votre internet<\/td><\/tr><tr><td style=\"padding: 10px;\">L\u2019installation, configuration et d\u00e9pannage de vos imprimantes<\/td><\/tr><tr><td style=\"padding: 10px;\">La prise en charge de votre comptabilit\u00e9 (Faire les conciliations, \u00e9critures de r\u00e9gulations et d\u2019ajustements, remises de taxes, etc.)<\/td><\/tr><tr><td style=\"padding: 10px;\">Les sauvegardes des donn\u00e9es de votre logiciel<\/td><\/tr><tr><td style=\"padding: 10px;\">Toute modification \/ suppression pouvant compromettre l\u2019int\u00e9grit\u00e9 de votre logiciel ou qui pourrait \u00eatre consid\u00e9r\u00e9 comme une tentative de fraude (Supprimer une facture dans vos bases de donn\u00e9es, modifier la date de facturation, modifier le kilom\u00e9trage d\u2019un v\u00e9hicule sur une facture, etc.)<\/td><\/tr><tr><td style=\"padding: 10px;\">Tout type de formation technique sur la gestion d\u2019entreprise et la profitabilit\u00e9<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-468d260 e-flex e-con-boxed e-con e-parent\" data-id=\"468d260\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Responsabilit\u00e9 de notre support technique \u00a0 Votre abonnement \u00e0 nos logiciels vous donne droit \u00e0 un support technique illimit\u00e9 sur nos heures d&#8217;ouverture. Cependant, certaines conditions s&#8217;appliquent. Un probl\u00e8me technique n\u2019\u00e9tant pas directement li\u00e9 \u00e0 votre logiciel AB Magique ne peut \u00eatre solutionn\u00e9 par nos services et ce peu importe la complexit\u00e9 de celui-ci.Par exemple, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-261","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Responsabilite - VL Communications<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vlcom.com\/en\/responsabilite\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Responsabilite\" \/>\n<meta property=\"og:description\" content=\"Responsabilit\u00e9 de notre support technique \u00a0 Votre abonnement \u00e0 nos logiciels vous donne droit \u00e0 un support technique illimit\u00e9 sur nos heures d&#8217;ouverture. Cependant, certaines conditions s&#8217;appliquent. Un probl\u00e8me technique n\u2019\u00e9tant pas directement li\u00e9 \u00e0 votre logiciel AB Magique ne peut \u00eatre solutionn\u00e9 par nos services et ce peu importe la complexit\u00e9 de celui-ci.Par exemple, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.vlcom.com\/en\/responsabilite\/\" \/>\n<meta property=\"og:site_name\" content=\"VL Communications\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/vlcommunications\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-25T03:30:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.vlcom.com\\\/en\\\/responsabilite\\\/\",\"url\":\"https:\\\/\\\/www.vlcom.com\\\/en\\\/responsabilite\\\/\",\"name\":\"Responsabilite - VL Communications\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.vlcom.com\\\/#website\"},\"datePublished\":\"2025-09-23T15:24:59+00:00\",\"dateModified\":\"2025-09-25T03:30:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.vlcom.com\\\/en\\\/responsabilite\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.vlcom.com\\\/en\\\/responsabilite\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.vlcom.com\\\/en\\\/responsabilite\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.vlcom.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Responsabilite\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.vlcom.com\\\/#website\",\"url\":\"https:\\\/\\\/www.vlcom.com\\\/\",\"name\":\"VL Communications\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.vlcom.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.vlcom.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.vlcom.com\\\/#organization\",\"name\":\"VL Communications\",\"url\":\"https:\\\/\\\/www.vlcom.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.vlcom.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/bkl.eyh.mybluehost.me\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/vl-logo-header.png\",\"contentUrl\":\"https:\\\/\\\/bkl.eyh.mybluehost.me\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/vl-logo-header.png\",\"width\":512,\"height\":158,\"caption\":\"VL Communications\"},\"image\":{\"@id\":\"https:\\\/\\\/www.vlcom.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/vlcommunications\"],\"foundingDate\":\"1986-07-14\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"1\",\"maxValue\":\"10\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Responsabilite - VL Communications","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.vlcom.com\/en\/responsabilite\/","og_locale":"en_US","og_type":"article","og_title":"Responsabilite","og_description":"Responsabilit\u00e9 de notre support technique \u00a0 Votre abonnement \u00e0 nos logiciels vous donne droit \u00e0 un support technique illimit\u00e9 sur nos heures d&#8217;ouverture. Cependant, certaines conditions s&#8217;appliquent. Un probl\u00e8me technique n\u2019\u00e9tant pas directement li\u00e9 \u00e0 votre logiciel AB Magique ne peut \u00eatre solutionn\u00e9 par nos services et ce peu importe la complexit\u00e9 de celui-ci.Par exemple, [&hellip;]","og_url":"https:\/\/www.vlcom.com\/en\/responsabilite\/","og_site_name":"VL Communications","article_publisher":"https:\/\/www.facebook.com\/vlcommunications","article_modified_time":"2025-09-25T03:30:39+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.vlcom.com\/en\/responsabilite\/","url":"https:\/\/www.vlcom.com\/en\/responsabilite\/","name":"Responsabilite - VL Communications","isPartOf":{"@id":"https:\/\/www.vlcom.com\/#website"},"datePublished":"2025-09-23T15:24:59+00:00","dateModified":"2025-09-25T03:30:39+00:00","breadcrumb":{"@id":"https:\/\/www.vlcom.com\/en\/responsabilite\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.vlcom.com\/en\/responsabilite\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.vlcom.com\/en\/responsabilite\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.vlcom.com\/"},{"@type":"ListItem","position":2,"name":"Responsabilite"}]},{"@type":"WebSite","@id":"https:\/\/www.vlcom.com\/#website","url":"https:\/\/www.vlcom.com\/","name":"VL Communications","description":"","publisher":{"@id":"https:\/\/www.vlcom.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.vlcom.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.vlcom.com\/#organization","name":"VL Communications","url":"https:\/\/www.vlcom.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.vlcom.com\/#\/schema\/logo\/image\/","url":"https:\/\/bkl.eyh.mybluehost.me\/wp-content\/uploads\/2025\/09\/vl-logo-header.png","contentUrl":"https:\/\/bkl.eyh.mybluehost.me\/wp-content\/uploads\/2025\/09\/vl-logo-header.png","width":512,"height":158,"caption":"VL Communications"},"image":{"@id":"https:\/\/www.vlcom.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/vlcommunications"],"foundingDate":"1986-07-14","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"1","maxValue":"10"}}]}},"_links":{"self":[{"href":"https:\/\/www.vlcom.com\/en\/wp-json\/wp\/v2\/pages\/261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vlcom.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.vlcom.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.vlcom.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vlcom.com\/en\/wp-json\/wp\/v2\/comments?post=261"}],"version-history":[{"count":0,"href":"https:\/\/www.vlcom.com\/en\/wp-json\/wp\/v2\/pages\/261\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.vlcom.com\/en\/wp-json\/wp\/v2\/media?parent=261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}